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Questions? Call our experts at (800) 609-0788.How do I connect QuickBooks Point of Sale to QuickBooks Financial?This is a question that has been showing up lately on the QuickBooks community boards and one that we've helped many customers with.  There are multiple ways the connection between QuickBooks Point of Sale and QuickBooks financial can be made. It has been my experience though that the method I'll describe here is the most stable and reliable.  It is also a method...

Questions on the software? Call us at 800-609-0788.Error 181016 or Error 181021 when converting data or trying to open a company file.Why this is happening How do I fix this?To resolve this issue: Ensure you are logged into Windows as an AdministratorTest for a data problem: Choose File > Company Operations, select Create new company and click Next. Give this file a unique name such as test.If the error does not recur in the Test company file, open your original company file directly:...

If you have questions about software or services, call us at 800-609-0788.There is an error in XML document (0, 0)  when opening Point of Sale.Why is this happening There are two possible causes for this message: * The SessionData.xml file is damaged. * The contents of the Entitlement Client folder may be damaged.How do I fix this?To resolve this issue: 1. Rename the SessionData.xml file. 2. Close all windows, restart your computer and open Point of Sale. If the issues persists, rename...

Questions on the software? Call us at 800-609-0788.Error 176103: Unable to activate the product when opening Point of Sale.Why is this happening This error message can be caused by the following: * The computer's system date may be set incorrectly. * The wrong validation code for an upgrade copy of Point of Sale is entered. * The prior version CD has not been inserted when requested at the time of registration.How do I fix this?1. Make sure the validation code is entered without hyphens or...

Questions on the software? Call us at 800-609-0788?* If you use QuickBooks financial software: 1. Open a blank sales receipt in Point of Sale, enter the recipient in the customer field and go directly to the Take Payment screen. 2. Enter the amount being donated in the Gift Certificate or Gift Card field of the Sell column. 3. Enter the same amount in the Account field under Charge to. Press Enter and then click Save Only or Save & Print Receipt. 4. After the End of Day process, open...

Questions about the software? Call 800-609-0788.QuickBooks POS Error code 175305: Errors were encountered, select VIEW LOG for detailsSometimes people get this error in QuickBooks Point of Sale Version 10.This error is caused by one of the following: * This message is displayed in the Sending Files dialog when a processing error occurs. * The Windows Firewall is interfering with the Store Exchange process. * You are not logged into Microsoft Windows as an administrator. To resolve this issue:...

Questions about the software? Call us at 800-609-0788.Status code: 3000; Status message: The given object ID XXXXXXXX in the field list id is invalid - Time SheetsIf you have QuickBooks Point of Sale version 10, and you are sending data to the QuickBooks financial program, you may see this error occur.Why is this happening The employee created in Point of Sale was not manually created in QuickBooks as well. To resolve this issue, create the identical employee in QuickBooks and then initiate a...

Questions about the software? Call us at 800-609-0788.If you have QuickBooks Point of Sale Version 10, and you try to install the Citizen Receipt Printer, you may get this message:The driver could not be installed because it is not compatible with the policy on your computer that blocks NT 4.0.Why is this happening This message can result from Windows Vista or Windows 7 permission issues. Detailed Instructions To resolve this issue: 1. Click the Windows Logo button and choose Computer. 2....

My Headquaters and remote store Qty do not match!This is a very common issue with QuickBooks Point of Sale in Multistore usageWhat is happening, is that a store exchange file is stuck!To resolve this issue: Correct the on-hand item quantities at all Remote Stores in the HQ file.At the HQ store: Minimize or close Point of Sale.Search for files using the file name of *.qbt.Right-click on any *.qbt, files found, choose Delete and confirm the  deletion.Close the Search Results screen and...

Questions about the software? Call us at 800-609-0788.Many times we are asked if a Sales Order created at one store can be fulfilled at another store, or even the Headquaters location.The answer is NO. While the quantity information is sent from the remote store to the Headquarters, it is only designed to effect the Avialable Quantity. The actual Sales Order is held at the location that created it, and cannot be seen by other locations.The same is true of a Sales Order created at the...

Questions about the software? Call us at 800-609-0788. It is a common question, can QuickBooks Point of Sale be run on a wireless network. The answer is a little more difficult.A short answer is, Yes it can be run on a wireless network. The correct answer is, you should not do it!The QuickBooks Point of Sale software is designed to run on a local area network, or LAN. The speeds on these networks are excellent, and getting better everyday. And the software is designed to keep a constant...

Questions? Call us at (800) 609-0788.We've had a number of people asking how to import items into QuickBooks Point of Sale. QuickBooks Point of Sale (POS) includes an import template that can be used for importing items, customers, pictures and/or vendors. These things can be imported from any Excel file but we have seen occasional problems when the Data Import Template is not used. To access the template click on the File drop-down menu and highlight the Utilities menu (this menu is NOT...

Questions? Call us at (800) 609-0788The answer to that question lies in another question. What is it that you're selling? An Assembly is a selection of items that are assembled to create another item that you sell. As an example, a bicycle shop has all kinds of parts for bicycles. If they take some of those items off the shelf and build a bicycle, that bicycle would be an Assembly. A Group is a selection of items that are being sold together but not assembled such as a buy 3 get one free type...

If you have questions on the software, please call us at 800-609-0788. In the current version of QuickBooks Point of Sale ( Version 19 as of this writing), adding the Customer PO# to a Sales Order is only allowed if the Customer is being Tracked As A Company. Past versions allowed the Customer PO# to be added once the Customer was selected. But with newer versions, it has the requirement that the Track As a Company be chosen before the field will appear on the Sales Order.     <...

If you have questions about the software, call us at 800-609-0788. We have been seeing an increase in the amount of questions concerning Sales Tax recently. It would appear that when QuickBooks Point of Sale sends it's data to the QuickBooks software, some issue have been catching people's attention. Lets look at some common causes. When the sales tax report does not match the Point of Sale Tax Journal, one common issue is that the QuickBooks has been set to Owe sales tax at the time of...