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Questions on the software? Call us at 800-609-0788! In some cases, when you try to login to QuickBooks Point of Sale, you will receive a message that says the following:Windows Administrator Required.Why is this happening? There is an Internal user name that is associated with the program. That name may have been reset. Intuit recomends uninstalling and reinstalling the software to correct this, but in many cases, this is not sufficient. To resolve the issue: Go to the...

Adding A User to Your Existing QuickBooks Point of SaleThis article tells how to add a user to your existing QuickBooks Point of Sale software. These instructions are for versions 10 and 2013 (11) as they are the only versions that you can purchase additional users for at this time.With version 10 Intuit will add the user to your existing license. For version 2013 (v11) you will get a new license number.For both versions, first go to your POS server computer.  In the POS program, click on...

Questions on the software? Call us at 800-609-0788!   In Progress receipts are a relatively new feature in the QuickBooks Point of Sale program. It is meant as a rapid way to get back to a receipt or voucher if you got sidetracked. What has typically happened is that a receipt is started, then the sales person goes to another area, like the Items List to look at a quantity. When they are done looking at the items list, they click on Home. The receipt is then automatically held by the...

Questions on the software? Call us at 800-609-0788!   When you setup items at the Headquarters, there is a View All button next to the reorder point box. By Choosing View All, you can then set individual reorder points for each store. As the inventory goes below the reorder points, when you open the Reminders, it will give tabs down the left side and indicate how many items have gone below the reorder point at that store. < Prev Next >

Questions on the software? Call us at 800-609-0788!   In QuickBooks Point of Sale Pro and Multi-Store versions, there is a capability to activate a Rewards program. This sets a dollar limit that, once the customer has reached it, will give them either a dollar value off, or a percent off a purchase. Sometimes, we have loyal customers we want to give a reward, but they have not reached the threshold yet, or we need to remove a reward that was given. You can do this in QB POS.   First,...

In QuickBooks Point of Sale, you could end up in a situation where an item is created as a non-inventory part, has ended up with a Quantity on Hand, and the program will not allow you to change it to an inventory item. You could try doing a return voucher for the 1 item, but that does not work. You could try to do a Physical Inventory, or an Inventory Qty Adjustment, but these fail as it is a non-inventory part In the Pro version and Multi-Store, there is something you can do. Edit the item,...

Questions on the software? Call us at 800-609-0788! If you add shipping on a sales receipt, there is a determination you need to make as to whether shipping is taxable or not.It is a question you would need to ask your CPA or state tax department, but there is a setting for this in QuickBooks Point of Sale 2013.If you go under Company Preferences, go to Sales Tax, and Edit the Tax Location, there is a checkbox which will allow you to make the shipping taxable.Here you make the setting for...

Questions on the software? Call us at 800-609-0788!   In QuickBooks Point of Sale v19, once a voucher is saved, the option to print tags is greyed out. Once it is greyed, there is not a capability to go back into the voucher and print the tags for the items on it. There is a work-around. Go to the Receiving History, and click once on the voucher to highlight it. The go to the I Want To button, and select Copy. This will bring a new active copy of the voucher with the same items and...

Questions on the software? Call us at 800-609-0788!   In some cases, especially during holiday seasons, you may download the QuickBooks Point of Sale software, and as you go to setup the hardware, it tells you the cd is needed for the drivers. Most of the software today is provided by downloads. When you install the software, there is actually a Drivers folder included under the C: drive on the computer, which contains the drivers commonly used by the QB POS hardware. If you cannot locate...

You Have Exceeded The Maximum Number Of Users Who Can Access The Company At One TimeIf you are getting this error in QuickBooks Point of Sale there could be a number of reasons for it.  First thing to do is to make sure the POS Server has the correct number of users.  To check that follow these...