What do I get with my Enterpise subscription?

On October 6th, 2014 Intuit released a new subscription model for Enterprise.  They’ve broken it into 3 different levels of subscription, Silver, Gold and Platinum.  All levels include their Full Service Plan (FSP) and Advanced Reporting which is new in Enterprise 2015.  The Gold level adds Intuits Enhanced Payroll for an unlimited number of employees.  The Platinum level has all the features of the other levels plus Advanced Inventory and Advanced Pricing.  Here is what’s included in the FSP.

1.  U.S. Based Customer Support.

Customer support is available to help set up customized reports, managing inventory or reconciling bank accounts and more.  For answers to how do I type questions you can call Customer Support Monday – Friday from 4 AM – 7 PM (Pacific Time).

2.  U.S. Based Technical Support.

Technical support can help with installation, network configuration, data conversion or other     technical issues.  Technical support is available 24 hours a day, 7 days a week.  QuickBooks support is available 24 hours a day, seven days a week; the Enterprise team (including our U.S.based team of product experts) is available weekdays from 4:00 a.m. – 7:00 p.m. Pacific    Time. 

3.  QuickBooks Enterprise Upgrades.

Your subscription gives you access to the newest versions of QuickBooks Enterprise as soon as they are released.

4.  Online Backup Service.

With QuickBooks-integrated online data backup and restore service your important business data is stored off-site in a private, encrypted format on Intuits servers. You can conveniently access up to 45 days worth of backups at any time.  QuickBooks-integrated online data backup and restore service requires Internet access and an active QuickBooks Enterprise subscription.  Entire PC is limited to 100GB total storage, which includes all 45 days that you have stored.

5.  Data Recovery Service.

Intuit will help protect against problems with your QuickBooks files, recover your data if your hard disk crashes, and reset lost or forgotten passwords. With an active subscription, 2-day expedited service is available at no extra charge.  In some cases data damage may be too extensive and the data file may be non-recoverable.

6.  Advanced Reporting.

Discover untapped insights into how your business is running.  New with QuickBooks Enterprise 2015, Advanced Reporting is the most powerful reporting tool yet.  Now you can access all of your QuickBooks data to create any report you need.  Advanced Reporting provides the largest set of QuickBooks data including QuickBooks default and custom fields, system generated data and more.

7.  In-depth Online Training.

With your active subscription or Full Service Plan you will have access to a library of online training videos that you can watch when you want to and at your own pace.  Whether you’re a beginner or an experienced QuickBooks Enterprise user, Intuit has made it easy to go directly to the training topics that most interest you. From daily tasks to customized reports, you can maximize your QuickBooks Enterprise skills.

8.  Preferred Rates on QuickBooks Payments.

You may quality for preferred rates on QuickBooks Payments with your active Full Service Plan.  Preferential rates offered to new QuickBooks Payments customers only as long as they maintain an active QuickBooks Enterprise subscriber. If subscription becomes inactive, rates will be switched to the then current pay-as-you-go plan rates.  Subject to credit and application approval.

Keep in mind, this is now a subscription service and does have an annual renewal fee based on the level of your subscription and the number of users you have.