Error: The Shipping Manager database is newer than the Shipping Manager on this PC .

Error: The Shipping Manager database is newer than the Shipping Manager on this PC .

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Error: The Shipping Manager database is newer than the Shipping Manager on this PC
When you try to use Shipping Manager you receive this error:

The Shipping Manager database is newer than the Shipping Manager on this PC.

Why this is happening
A few different things can cause this error:
* You are trying to use Shipping Manager from a Point of Sale (POS) client workstation.
* You have a damaged Shipping Manager database.
* When you installed QuickBooks, the installation did not find the most current Shipping Manager database.
How to fix it
Intuit recommends 2 solutions for this issue, depending on your situation:
* Use solution 1 only if you are using Shipping Manager with POS.
* Use solution 2 if you are using Shipping Manager with QuickBooks.



Important: Either of these solutions removes your shipping history. You will need to re-enter your shipping account information after implementing the solution.

Note: in some cases, uninstalling and reinstalling the program, and removing the Entitlement Client folders is not required. Simply deleting the Shipping Manager folders and running a repair install may correct the issue.


Solution 1: Shipping Manager and POS
1. Exit both Point of Sale and QuickBooks.
2. In Windows Explorer, rename the 2 Shipping Manager folders:
1. One at a time, find:
* C:Program FilesCommon FilesIntuitShippingManager
* C:Documents and Settings[WindowsUserName]Application DataIntuitShippingManager
(Win7)- *C:users(username)AppDataRoamingIntuitShippingManager
2. Right-click the folder name, choose Rename, and add OLD to the end of the name (…ShippingManagerOLD).
3. Uninstall POS.
4. Rename the entitlement client folder.
5. Reinstall POS.
6. Install the latest updates.
7. Open POS.
8. Under Company Preferences, click to clear the Shipping Manager option.
9. Reselect the Shipping Manager option.
10. Open Shipping Manager settings and reenter your account information. Shipping Manager should now work as intended.
Win 7 64 bit-
(Win7)- *C:users(username)AppDataRoamingIntuitShippingManager
* C:Program Files (x86)Common FilesIntuitShippingManager

Solution 2: Shipping Manager and QuickBooks
1. Close QuickBooks.
2. In Windows Explorer, rename the 2 Shipping Manager folders:
1. One at a time, find:
* C:Program FilesCommon FilesIntuitShippingManager
* C:Documents and Settings[WindowsUserName]Application DataIntuitShippingManager
Win 7 64 bit-
(Win7)- *C:users(username)AppDataRoamingIntuitShippingManager
* C:Program Files (x86)Common FilesIntuitShippingManager
2. Right-click the folder name, choose Rename, and add OLD to the end of the name (…ShippingManagerOLD).
3. Open QuickBooks.
4. Choose File, select Shipping, and select FedEx Shipping options or UPS Shipping options.
5. Reenter your shipping account information. Shipping Manager should now work as intended.