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In early 2019, usage limits were added to QuickBooks Online plans in the U.S.

These affect how many users, classes and locations, and chart of accounts elements you can have.

For the first six months after Intuit introduced these changes, you were able to stay in your current plan even if you were over those limits.

Starting in October 2019, QuickBooks Online will no longer support accounts that exceed their plan’s usage limits.

What do I need to do?

Important: Take action before October 28 to be sure you can access your account.

First, sign in to your account to see if you’re over a limit:

1. Go to the Settings ⚙icon and select Account and Settings.
2. Select Usage.

To avoid any disruption, reduce your usage, or upgrade to QuickBooks Online Advanced.

Starting Monday, October 28, accounts that are over a limit may be suspended on your next renewal date.

For example, if you use QuickBooks Online Plus and have 251 chart of accounts, you’ll need to upgrade to Advanced to match your usage needs or reduce your data to within the limits for Plus.

Notes:

• If you subscribe through your accountant, contact them for any changes to your plan.
• If you have multiple companies, you’ll need to check the usage for each company.

What are my plan’s usage limits?

These are the usage limits for QuickBooks Online. Usage limits depend on your plan. To see which plan you have:

1. Go to the Settings icon and select Account and Settings.
2. Select Billing and Subscription, then check your plan details.

Notes:

• Only active accounts, classes, and locations count towards the limit.
• The user limits also count pending invites you’ve sent (until they’re automatically removed in 90 days).
• Billable users are admin, standard, and custom users.  

How do I know if I’m over the limit?

There are a few different ways to check if you’re below or above the limit. Here’s how:

List view

To help you understand which items count towards limits, we are introducing a new filter in the Lists view for Chart of Accounts, Classes and Locations. This will show a list of all the items that counts toward the limit:

1. Select either Chart of Accounts, Classes, or Locations.
2. Beside the Filter by name field, select the drop-down.
3. Choose Counts toward limits.

Limit indicator banner

If you’re in either the Chart of Accounts, Classes, or Locations page, an indicator banner at the top of the page will tell you if you’re below limit or exceeded your limit.

Usage Limits dashboard

Your usage limits dashboard will show you how many items you have for each usage limit. To open the dashboard:

1. Sign in to QuickBooks Online and select the Settings ⚙ icon.
2. Select Account and Settings.
3. Select the Usage tab.

Note: If you don’t see the usage tab, contact the admin user.

What happens if my account is suspended?

To reactivate your account after it’s been suspended, you’ll need to call Intuit.

While your account is suspended:

• You’ll be able to see your QuickBooks data and transactions for a year. But you won’t be able to add new transactions or change anything.
• You can’t reduce your usage.
• You can export data to Excel or a desktop version of QuickBooks.
• If you signed up for QuickBooks Online Payroll through your QuickBooks subscription, your Payroll subscription will also be suspended.

This information was privded by Intuit, Inc.