Point of Sale Error on Store Exchange 175137.

Point of Sale Error on Store Exchange 175137.

Questions on the software? Call us at 800-609-0788.

 

When doing a store exchange you receive the message :

175137: Store “xxx”, A received XML file contains invalid information or structure. Unable to process. File: xxxxxxx.qbt

 

What is happening?

There is a difference in the formats of the exchange file that prevents it from processing .

 

What is causing this?

 

The most common cause is that one of the locations is on an older release of the software.

 

At each location go to Help, Software Update, Check for updates.

If an update is available, install it .

Then try processing again.