Getting Error 180038 and 180037 – Cannot settle credit card transactions in QuickBooks Point of Sale

When attempting to settle credit card transactions, the following error is returned:

POS Error 180038 and/or 180037: Cannot settle credit card transactions. Receipts in progress or orphan receipts (improper shutdown) were found.

Questions?  Give our experts a call at (800) 609-0788.

This error could be caused by the batch of credit cards needing to be forced closed or there is damage to the company data file.

To fix the problem:

1. Make sure none of your workstations are creating a receipt and then close Point of Sale on the Server Workstation. Important: Do not reboot in the meantime.
2. Open Point of Sale. Error 180037 will display as expected.
3. Update the program to the most current release.

If the issue persists, contact Intuit Payment Solutions at 800.558.9558 and request that they force close the batch and run a debug to reset the batch number.

Interested in a merchant account service that will work seamlessly within QuickBooks Point of Sale?  Call us at (800) 609-0788 to find out about any current promotions and to help expedite the application process.  Be sure to ask about Go Payment, Intuit’s mobile app for processing credit cards!