Getting Error 180038 and 180037 – Cannot settle credit card transactions in QuickBooks Point of Sale
When attempting to settle credit card transactions, the following error is returned:
POS Error 180038 and/or 180037: Cannot settle credit card transactions. Receipts in progress or orphan receipts (improper shutdown) were found.
Questions? Give our experts a call at (800) 609-0788.
This error could be caused by the batch of credit cards needing to be forced closed or there is damage to the company data file.
To fix the problem:
- Make sure none of your workstations are creating a receipt and then close Point of Sale on the Server Workstation. Important: Do not reboot in the meantime.
- Open Point of Sale. Error 180037 will display as expected.
- Update the program to the most current release.
If the issue persists, contact Intuit Payment Solutions at 800.558.9558 and request that they force close the batch and run a debug to reset the batch number.
Interested in a merchant account service that will work seamlessly within QuickBooks Point of Sale? Call us at (800) 609-0788 to find out about any current promotions and to help expedite the application process. Be sure to ask about Go Payment, Intuit’s mobile app for processing credit cards!
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