Error 1402: Could not open key [x] when installing QuickBooks Point of Sale.

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Error 1402: Could not open key [x]

When attempting to install, the following message is returned:

Error 1402: Could not open key: [Key name].

Why this is happening

This error can be caused by an issue with Windows user privileges or by problems with locked Windows Registry keys.

How to fix it
Download and run QuickBooksInstallDiagnosticTool.exe file

  1. Download the QuickBooksInstallDiagnosticTool.exe file which will attempt to resolve this issue.
  2. Save the file to your desktop.
  3. Double click the file to run the tool.
  4. Select the first option I am having problems installing QuickBooks and click OK.

 

If you prefer to manually resolve this issue, or if the tool did not resolve the issue

Important: If creating a new Windows administrator account does not resolve the issue, the solution may require editing your permissions for the registry key listed in the error. Due to the complex nature of registry issues, Intuit does not provide solution steps. Please consult a Windows technician or IT professional.

 

Windows 8

Enable the Built-in Administrator account.

  1. Press the Windows + R keys to open Run command.
  2. Type lusrmgr.msc in the start screen (this will open Local Users and account manager.)
  3. Select the users and on the right panel you can see the admin account.
  4. Double click on the admin account to open the properties window.
  5. Uncheck Account is disabled and click Apply.
  6. Restart the computer and sign in with the new administrator account.
  7. Install again.
Windows 7

To resolve this issue, create a new Windows administrator account:

  1. Click the Windows Start button and choose Control Panel.
  2. Click User Accounts.
  3. Click Manage another account.
  4. Click Create a new account.
  5. Enter a test name and select Administrator.
  6. Click Create account.
  7. Restart the computer and sign in with the new administrator account.
  8. Install again.

If creating a new Windows administrator account does not resolve the issue, the solution may require editing your permissions for the registry key listed in the error. Due to the complex nature of registry issues, Intuit does not provide solution steps. Please consult a Windows technician or IT professional.

Note: The icons might not appear on your desktop in account profiles other than the one used to install.

Windows Vista

To resolve this issue, create a new Windows administrator account:

  1. Click the Windows Logo button and choose Control Panel.
  2. Unless already selected, click Classic View in the left side of the window.
  3. Double-click User Accounts.
  4. Click Create a new account.
  5. Select Set as Administrator.
  6. Click Create account.
  7. Restart the computer and log in with the new administrator account.
  8. Install again.

If creating a new Windows administrator account does not resolve the issue, the solution may require editing your permissions for the registry key listed in the error. Due to the complex nature of registry issues, Intuit does not provide solution steps. Please consult a Windows technician or IT professional.

Note: The icons might not appear on your desktop in account profiles other than the one used to install.

Windows XP

To resolve this issue, create a new Windows administrator account:

  1. Click the Microsoft Windows Start button and choose Run. Enter control in the Open field and then click OK.
  2. Double-click User Accounts.
  3. Click Create a New Account, and then follow the on-screen instructions to create a user account with administrative permissions.
  4. Restart the computer and log in with the new administrator account.
  5. Install again.

Important: If creating a new Windows administrator account does not resolve the issue, the solution may require editing your permissions for the registry key listed in the error. Due to the complex nature of registry issues, We cannot provide steps to edit the registry. Please consult a Windows technician or IT professional.

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