When installing Point of Sale Versions 10 or earlier in a new Windows 8 environment, you see the error:
Unable to start the IntuitUpdateService Error: The service did not respond to the start or control request in a timely fashion
When you click OK, the installation rolls back and terminates and the product is not installed.
Questions? Talke to our experts at (800) 609-0788.
Why this is happening
The ESD shared component which controls patching is triggering this error.
The ESD component in the POS versions encountering this error is dependent on .Net 3.5 being present on the operating system. On all POS supported operating systems prior to Windows 8, .Net 3.5 was either pre-installed on the OS, or pushed as a critical auto update, therefore those earlier versions of POS did not include .Net 3.5 as a prerequisite to install.
On Windows 8, the .Net 3.5 profile is not enabled by default. This results in the error above when the ESD Updater service attempts to start during install, and cannot do so due to .Net 3.5 not being present on the OS.
The reason why POS 2013 does not encounter this error is that the ESD stack included in POS 2013 is the latest stack, and is dependent on .Net 4.0 which is both a prerequisite to installing POS 2013, and is already enabled by default on Windows 8.
Note: This only occurs on computers with a clean install of Windows 8, and you should not experience this error if you’ve upgraded your existing operating system to Windows 8.
How to fix it
- Right-click the Windows start button and choose Programs and Features.
- Select Turn Windows Features on or off located on the left hand side.
- Select the .NET Framework 3.5 checkbox and then click OK. Allow Windows to download required files.
- Reboot Computer to apply changes.
- Install Point of Sale
NOTE: After performing those steps, previous versions of POS will now install successfully and perform as expected. This has been verified with POS versions V7-V10.
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