My Headquaters and remote store Qty do not match!
This is a very common issue with QuickBooks Point of Sale in Multistore usage
What is happening, is that a store exchange file is stuck!
To resolve this issue:
- Correct the on-hand item quantities at all Remote Stores in the HQ file.
- At the HQ store:
- Minimize or close Point of Sale.
- Search for files using the file name of *.qbt.
- Right-click on any *.qbt, files found, choose Delete and confirm the deletion.
- Close the Search Results screen and empty the Recycle Bin.
- Perform Steps 2a through 2e for all Remote Stores.
- At the HQ store:
- Maximize or Open Point of Sale.
- Choose Stores > Send Files.
- Send the mailbag (*.qbt file) to the Remote Store(s) and then click Close.
- At the Remote Store(s):
- Choose Stores > Receive Files.
- Locate the HQ mailbag and Process In.
- Choose Stores > Send Files.
- Send the mailbag (*.qbt file) to the HQ store and then click Close.
- Process in the Remote mailbag at the HQ store:
- Choose Stores > Receive Files.
- Locate the Remote mailbag and Process In.
- Perform another Store Exchange between the HQ and Remote Store(s).
- Verify that quantities are accurate for all stores.
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