Why is my drawer count off in QuickBooks Point of Sale?

Why is my drawer count off in QuickBooks Point of Sale?

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We often get calls concerning the Cash Drawer count, and why it can be off.

One very common issue that we see can be easily avoided by doing one little additional step.

When we start the drawer count we enter the amount the drawer started with.



cash drawer open amount

Next, we perform our count.

cash count

Once we click “OK”, we will enter the Leave amount.

leave amount

Now. comes the new step. We will now use the “Tab” key on the keyboard. This will move the cursor to the Remarks box.

last image

What this does is force the program to accept the change in the amount field. In some cases we have seen, entering the dollar amount and clicking OK will cause the program to revert the amount to the leave amount from the previous day.

If you leave the same amount each day, you might never have the issue, but changing the leave amount, then having it revert to a different amount will cause the drawer count to be over or short.

So our tip for the day… Always use the “Tab” key after you enter the Leave amount, and it will save you some headaches.