Questions on the software? Call us at 800-609-0788!

Sometimes, an Ingenico Pin Pad will display an error saying Alert Irruption!

What this means, is that the pin pad thinks it has been tampered with, or has an internal error.

Solution:

This is not an error that you can fix. The pin pad must be returned to the supplier or Ingenico for repair or replacement.

If the pin pad was dropped, or received a sufficiently strong enough blow, it can trigger anti-tampering technology built into the pin pad. This technology disables the pad to keep someone from altering it, and using it in a fraudulent manner.