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Receipt #”X” created on “Date” has an unbalanced payment…is skipping from processing

Questions about the software? Call us at 800-609-0788!   After a financial exchange with QuickBooks Desktop Point of Sale, the activity log contains the message: Receipt # "xxx" created on "date" has an unbalanced payment. Receipt "xxx" is skipped from processing. This message is due to the following error: Use of line item discounts that create decimal quantities on sales receipts. There are decimal quantities on line items in conjunction with Global Discounts on sales receipts. A remote...

Quickbooks Error Code C=184

What is happening? This error can be caused by leap years ( years with a February 29 date) because the date range on the report is not compatible with the date range set by the user. You would need to manually reset the date range on the report to include the 29th. In non-leap years, it can be caused by damage to some of the files the program uses to operate, specifically the .ND and the .TLG files. In many cases, to resolve the damage in the files you will need to locate and rename the files....

Usage Limits in QuickBooks Online!

Questions about the software? Call us at 800-609-0788! In early 2019, usage limits were added to QuickBooks Online plans in the U.S. These affect how many users, classes and locations, and chart of accounts elements you can have. For the first six months after Intuit introduced these changes, you were able to stay in your current plan even if you were over those limits. Starting in October 2019, QuickBooks Online will no longer support accounts that exceed their plan’s usage limits. What do I...

My QB POS pin pad is forcing a reboot..

Recently there have been reports that some customers' IPP350 pin pads are forcing them to reboot the station they are attached to. One common feature is that this occurs at a particular time every day. This is NOT an error. PCI compliance on credit card processing on newer pin pads requires the pin pad and computer to reboot daily. Intuit and the pin pad manufacturer are aware that this is causing distress for some customers due to the time of day it can occur. They are actively working to...

What’s new in QuickBooks 2020?

Questions about the software? Call us at 800-609-0788.   Here is what you can see in the new QuickBooks 2020: QuickBooks Desktop Pro and Premier Automated Payment Reminders:  If you spend a lot of time following up on accounts receivable, payment reminders automate the most painful part - identifying overdue invoices & composing emails. You can schedule, review and send payment reminders to your customers for their due/overdue invoices. Automatically add customer PO# to Invoice...

QuickBooks Point of Sale Pin Pad shows Alert Irruption!

Questions on the software? Call us at 800-609-0788! Sometimes, an Ingenico Pin Pad will display an error saying Alert Irruption!What this means, is that the pin pad thinks it has been tampered with, or has an internal error. Solution:This is not an error that you can fix. The pin pad must be returned to the supplier or Ingenico for repair or replacement.If the pin pad was dropped, or received a sufficiently strong enough blow, it can trigger anti-tampering technology built into the...

Setting up the QB POS Store Exchange using the Intuit Service.

Questions on the software? Call us at 800-609-0788!   To use the Intuit Store Exchange Service with QuickBooks Point of Sale Multi-Store Level: These instructions are for the initial installation/configuration of a new Point of Sale company data file, using the Setup Interview. If you upgraded from a previous version or are revising your Store Exchange configuration later, select Configure Store Exchange from the Stores menu to access these same options. Headquarters Store Exchange Setup...

Windows 10 Homegroup is gone?

The April 2018 Windows 10 update removes the Homegroup from Windows, and is causing heartburn for some as it seems to disconnect their networks.Here is something that may help.Click on the search box next to the Start button and type Services.MSCClick on the Services Gear icon.In the list of Services select each of the following:Function Discovery Provider HostFunction Discovery Resource PublicationsSSDP DiscoveryUPnp Device HostAs you select each one, set it to Start Automatically, Start it,...

Log in error “An unexpected problem occurred on the server during your request”

Questions about QuickBooks Products?  Call us at 800-609-0788.   An unexpected problem occurred on the server during your request. You can: Wait a while and try again. The problem could be temporary and may be resolved in a few minutes Modify what you're doing (for example, if you are trying to create a report, customize it to display less data). If you continue to have problems, contact Support.   If you see the following error message when trying to log in to QuickBooks Online,...

Token message in QB POS.

Token message in QB POS v 12 and 18.   Some users of QB POS v 12 and 18 will start seeing messages about a “Token” This will occur on systems that use the Intuit Payment Service. With the increased requirements for credit card processing, Intuit implemented a new protocol where the Admin must log out, and log back into the Payments account every six months. This needs to be done on any POS register that can process credit cards. By logging out, then back in, this refreshes an internal...

“POS got stuck for a second” message when QuickBooks Point of Sale not running as Windows admin.

Intuit has released the following information:     What is happening: QuickBooks Point of Sale customers are encountering pop up messages when processing credit cards or running a financial exchange with QuickBooks. Why is this happening: Windows admin permission is not being given to QuickBooks Point of Sale to function properly. What is the resolution: Download and run the QBPOSAdminUtility. How to run the utility: On each computer system the utility will be run (either server or...

Now that EMV is here, have you edited the receipt templates in QB POS?

 Questions on the software? Call us at 800-609-0788! EMV is a new US credit card payment standard meant to make credit transactions more secure.  EMV stands for Europay, MasterCard, and Visa - the developers of this standard.EMV cards feature smart chips which encrypt data for every sale, making card transactions more secure.  These cards are designed to be inserted into the reader and remain in place throughout the entire transaction.Along with this change, there are new...