Written by Scott FairTuesday, 27 February 2018 13:44
QuickBooks Desktop and Point of Sale fail to open following Microsoft update for Windows 7 and Server 2008 R2
2/23/18 – We have identified a recent Microsoft patch preventing QuickBooks Desktop products from opening on Windows 7 and Server 2008 R2 computers. The patch is no longer available via Windows update.
QuickBooks Desktop products may not function properly while these updates are installed. Consult your IT professional to remove patch KB4074805. If you are still experiencing the issue, you may have to uninstall patch KB4073701 as well.
We are actively working with Microsoft for a resolution. For the latest updates, please subscribe to this article. Our next scheduled update on this issue will be on 2/28/2018.
Thank you for your patience as we work through this.
What you may be experiencing:
Customers are reporting QuickBooks Desktop, (US, CA and UK versions) and QuickBooks Point of Sale are crashing during launch on Windows 7 and Server 2008 R2 computers.
Important: This issue only applies to Windows 7 and Server 2008 R2. If you are using Windows 8, Windows 8.1, Windows 10, or Server 2012/2016 please see QuickBooks Desktop won’t open, has stopped working, or not responding for further steps.
- QuickBooks Desktop US: “QuickBooks has Stopped Working”
- QuickBooks Point of Sale: “Application Encountered an Error”
- QuickBooks Desktop CA/UK: “Abnormal Program Termination”
Microsoft released preview update KB4074805 for .NET Framework which appears to have caused this issue.
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