Scanning in a customer number does not work in QuickBooks Point of Sale 2013, sometimes.

Scanning in a customer number does not work in QuickBooks Point of Sale 2013, sometimes.

Questions on the software? Call us at 800-609-0788!

 

There is a capability in the QuickBooks Point of Sale 2013 software to print a customer ID. That ID barcode can be used to scan the customer onto a receipt.

But we have seen a situation where this fails. You scan in the customer ID number and it just flashes and does not add them to the receipt.

Why is this happening?

The most common cause for this is that the customer has been edited, and the number assigned to that customer by POS has been changed to a number that matches an item number. Or, if it does not match an item number, it has been edited to remove the leading zeros on a short number.

As an example, I have Hank Smith. I change his customer number to 1650, and print the ID tag. If I scan the tag, the number that actually is scanned is 001650.  If I do not edit Hank and change the Customer ID number to match what was scanned, his ID tag will not work.

Yes. It is nice to have the capability to create your own customer numbers, or to reset them to match something, like a membership card. But in doing so, we run the risk of having the customer number match an existing item number.

This will cause a confusion in the program, where it is not sure what it is to bring up, so it enters nothing.

Whenever possible, do not change the Customer ID number. This can cause what appears to be a bug in the program, but is actually a conflict between that was recorded on the customer and what is being scanned.