QuickBooks POS 2013 and the Heartbleed issue, What you should know!

QuickBooks POS 2013 and the Heartbleed issue, What you should know!

Questions on the software? Call us at 800-609-0788!

 

Heartbleed is a topic you will hear more about in the coming days. It is a security leak in older versions of some operating systems that could lead to data being pulled into the wrong hands.

Most of the companies are either patched or are patching their systems to fix this, and many are contacting their customers advising that the passwords for the users should be changed.

This is a good idea except for one particular user.

On a windows operating system that has QuickBooks Point of Sale installed, there is a windows user called QBPOSDBSrvUser.

This user has a password that was generated by the QuickBooks Point of Sale program. Changing that users password can cause you to no longer be able to open QuickBooks Point of Sale.

QBPOSDBSrvUser should be left alone and the passwords not reset.

If you reset the passwords by accident, you will receive a message when trying to open QB POS.

Error: Administrator permissions required. Application requires administrator privileges.

Should you get this message, here are the steps you need to follow:

Windows 7 or Vista:

  1. Delete the QBPOSDBSrvUser:
    1. Click the Windows Logo button.Select on Control Panel.
    2. Select User Accounts.
    3. Select Manage User Accounts, then select QBPOSDBSrvUser, and click Remove.
    4. Click Yes to confirm the removal.

 

  1. Rename the QBPOSDBSrvUser folder:
    1. Close all open windows, right-click the Windows Logo button and choose Open Windows Explorer.
    2. Navigate in the left window to the location C:Users.
    3. Right-click the subfolder QBPOSDBSrvUser and choose Rename.
    4. Rename the folder to OLD QBPOSDBSrvUser and press Enter.

 

  1. Reinstall Point of Sale from a CD or download.

Windows XP:

  1. Delete the QBPOSDBSrvUser:
    1. Click the Windows Start button. In the Run field, type control and press Enter.
    2. Double-click User Accounts.
    3. Select QBPOSDBSrvUser and then select Delete the account.
    4. Click Delete Files and then click Delete Account.

 

  1. Rename the QBPOSDBSrvUser folder:
    1. Close all open windows, right-click the Windows Logo button and choose Explore.
    2. Navigate in the left window to the location C:Documents and Settings.
    3. Right-click the subfolder QBPOSDBSrvUser and choose Rename.
    4. Rename the folder to OLD QBPOSDBSrvUser and press Enter.

 

  1. Reinstall Point of Sale from a CD or download.