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Why this is happening
Microsoft released an update for internet security that modifies the typelib.dll file that QuickBooks uses. In some cases this error is caused by a damaged or an incorrect version of the .dll file.
This error may also be caused by an update to the Avast! anti-virus program that was released on 8/5/2013.
How to fix it
If the error started on or after 8/5/2013 and you have Avast! anti-virus installed:
- Stop the Avast! Anti-Virus services by clicking Start, select Run (or type Run in the search field), and then type services.msc and press Enter.
- Right-click each Avast! service that is running and select Stop.
- Restore the prefs.dll file (or other QuickBooks file) from the Avast!! chest folder:
Windows 8, 7 or Vista: C:ProgramDataAVAST SoftwareAvastchest
Windows XP: C:Documents and SettingsAll UsersApplication DataAVAST SoftwareAvastchestThe file should be restored to the QuickBooks Program Files folder:
Windows 8, 7 or Vista: C:Program Files (x86)IntuitQuickBooks 2013
Windows XP: C:Program FilesIntuitQuickBooks 2013 - Run services.msc again and start the Avast! Anti-Virus services.
If you do not have Avast! anti-virus installed:
You will need to uninstall and re-install QuickBooks, this will allow QuickBooks to open successfully.
To prevent this error from occurring again, add Intuit folders to exceptions:
- Open Avast!
- Click Antivirus on the left hand side and click the File System Shield link.
- Click the Settings button.
- In the File System Shield Settings window, click Exclusions on the left-hand side.
- Click the Browse button at the end of the list and add the following Intuit folders
- Windows 8/7/Vista:
- C:Program FilesIntuit
- C:Program FilesCommon FilesIntuit
- C:Program DataIntuit
- Windows XP:
- C:Program FilesIntuit
- C:Program FilesCommon FilesIntuit
- C:Documents and SettingsAll UsersApplication DataIntuit
- C:Documents and SettingsAll UsersApplication DataCOMMON FILESINTUIT
- Windows 8/7/Vista:
If these steps do not resolve the issue, Perform a clean install of QuickBooks
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