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Intuit Merchant Services are reporting that they are suffering outages in the credit card processing.
It appears to be effecting the following:
Who is Affected: Merchants who process credit card transactions.
What is the issue: Some merchants are reporting difficulty signing in to GoPayment and the MSC. Merchants are receiving errors when attempting to process transactions in QB, MSC, POS, IPN and GoPayment processing methods. Errors include “Unknown Error” and “SSL Error”. The IVR and MSC messaging below was added to notify customers:
Thank you for calling Intuit. We are experiencing an issue that may cause you difficulty in processing a transaction or accessing your account. We are working diligently to resolve this issue and hope to have all functionality restored soon.
To obtain a voice authorization please contact the following centers
Visa/Mastercard/Discover ACQ/ AMEX one point 800-228-1122
American Express 800-528-2121
Discover 800-347-1111
You must retain the credit card number, expiration date, and authorization code until you have processed the sale transaction in QuickBooks or the Merchant Service Center when full functionality has been restored. You will be unable to complete the sale without this information.
What Reps / Customers Should Do: Engineers are engaged. Customers can still use the Voice Authorization process (Also, view FDR to ensure that the transactions with the error message did not process and help resolve duplicates if necessary.
ETA of Resolution: None at this time
Obtain a voice authorization
Description
If a credit card transaction cannot be authorized electronically (for example, if the software or equipment isn’t working), merchants can authorize the transaction by phone. There are transaction fees for voice authorizations. Getting a voice authorization is not the same as processing the transaction. A voice authorization simply ensures that the cardholder has the available funds. You still need to process the transaction to receive the funds. The first step is to authorize the transaction, which secures the funds for use. You may then process the transaction in QuickBooks or the Merchant Service Center.
Detailed Instructions
Obtaining Voice Authorization
- Call the appropriate voice authorization center:
- Visa / MasterCard / Discover ACQ / AMEX OnePoint: 800-228-1122
- American Express (non-OnePoint): 800-528-2121
- Discover (non-ACQ): 800-347-1111
- Be prepared to provide the following information:
- The merchant account number (this number appears on the monthly statement, the imprinter, and in the approval e-mail received)
- Credit card number
- Card expiration date
- Purchase amount
- You will be given an authorization number. Write this number down.
- To complete the transaction and receive the funds, you must then process it in QuickBooks or the Merchant Service Center as applicable.
IMPORTANT – You must retain the credit card number, expiration date, and authorization code until you have processed the sale transaction in QuickBooks or the Merchant Service Center. You will be unable to complete the sale without this information.
NOTE – If merchant is unable to retain the credit card number, expiration date, and authorization code you may reach out to the Records & Research Department to obtain the information if you are unavailable to locate the transaction within Oasis after 24 hours of the original authoraization was issued.
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